In our environment we have one set of Genesys framework and 2 set of eServices applications and 2 IRD application object and 2 Database schema.
Country 1: IxnServer ->URS->IRD->IRD Database -> EE_Multimedia_SwitchCountry 2: LTInteractionServer ->LTURS->LTIRD->LTIRD Database -> LT_Multimedia_SwiitchIt should show like below
IxnServer is must point to EE_Multimedia_SwitchLTInteractionServer is must point to LT_Multimedia_SwiitchWhenever I try to activate the strategy from Business process, it is showing wrong multimedia switch for IxnServer
From where I can change the switch name, Can you anyone suggest me how to fix this issue
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Lakshmanakumar Krishnasamy
Infosys Limited
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