Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hello Subhash & Robert,

We have the same server equipment as you, and when we try to launch the installer, we get an error stating that the disk mismatches the requirements (Screen below), and we don't understand why we're encountering this error since all three disks meet the 1 TB requirement specified by Genesys.

Have you experienced the same issue? Could you please advise us on how to proceed past this step?

Regards,

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Ismail,

Have you done the required RAID configuration for your drives ?
If not, please refer below resource center link & perform RAID configuration & check.

Set up a Customer Hardware Solution Edge - Genesys Cloud Resource Center (mypurecloud.com)

Hello Subhash & Robert,

We have the same server equipment as you, and when we try to launch the installer, we get an error stating that the disk mismatches the requirements (Screen below), and we don't understand why we're encountering this error since all three disks meet the 1 TB requirement specified by Genesys.

Have you experienced the same issue? Could you please advise us on how to proceed past this step?

Regards,

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Soubhash,

Thanks for your help.

Sorry i can't access the file.I'm getting an access denied.

Is there any mean you can send me the file?  we need to deploy these servers worldwide and we can't move forward for the meantime.

Thanks in advance for your help.

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Chris, 

Could you please share me some file sharing location where I can upload it.
I will do it.

Hi Soubhash,

Thanks for your help.

Sorry i can't access the file.I'm getting an access denied.

Is there any mean you can send me the file?  we need to deploy these servers worldwide and we can't move forward for the meantime.

Thanks in advance for your help.

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

Thanks for your help.

Please find below the upload url : Genesys_firmware

Hi Chris, 

Could you please share me some file sharing location where I can upload it.
I will do it.

Hi Soubhash,

Thanks for your help.

Sorry i can't access the file.I'm getting an access denied.

Is there any mean you can send me the file?  we need to deploy these servers worldwide and we can't move forward for the meantime.

Thanks in advance for your help.

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Hi Subhash,

Could you please confirm if the url is accessible on your side?

Thanks,

Christopher

Hi Subhash,

Thanks for your help.

Please find below the upload url : Genesys_firmware

Hi Chris, 

Could you please share me some file sharing location where I can upload it.
I will do it.

Hi Soubhash,

Thanks for your help.

Sorry i can't access the file.I'm getting an access denied.

Is there any mean you can send me the file?  we need to deploy these servers worldwide and we can't move forward for the meantime.

Thanks in advance for your help.

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

Sorry Chris.
I can access the one-drive, but upload file option doesn't work.

Hi Subhash,

Could you please confirm if the url is accessible on your side?

Thanks,

Christopher

Hi Subhash,

Thanks for your help.

Please find below the upload url : Genesys_firmware

Hi Chris, 

Could you please share me some file sharing location where I can upload it.
I will do it.

Hi Soubhash,

Thanks for your help.

Sorry i can't access the file.I'm getting an access denied.

Is there any mean you can send me the file?  we need to deploy these servers worldwide and we can't move forward for the meantime.

Thanks in advance for your help.

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

I have uploaded the installer in this thread, please check if you can download.
This installed has logging enabled for any error you might get, which will be written in a log file on your USB drive.

Sorry Chris.
I can access the one-drive, but upload file option doesn't work.

Hi Subhash,

Could you please confirm if the url is accessible on your side?

Thanks,

Christopher

Hi Subhash,

Thanks for your help.

Please find below the upload url : Genesys_firmware

Hi Chris, 

Could you please share me some file sharing location where I can upload it.
I will do it.

Hi Soubhash,

Thanks for your help.

Sorry i can't access the file.I'm getting an access denied.

Is there any mean you can send me the file?  we need to deploy these servers worldwide and we can't move forward for the meantime.

Thanks in advance for your help.

Hi Chris, 

We used installed provided by genesys team under below path :
https://contentmanagement.mypurecloud.com/document-viewer/#/1/grpa77g3ljg4hjcsiq5mjk6sfe

Please check if you can download & use.

Hi Subhash,

Additional information.It seems like if the linux installer of Genesys does not boot on the RAID1 disk of the DL360 Gen11.

Is there any additional configurations to do on the server?

We've tested with a Windows OS and its work fine.

Hi Subhash,

On the Genesys console, we can see that the synchronization.is still pendant for thé EDGEs.

Could you please confirm the version of the Genesys installer that you use for your install?

Thanks in avance.

Hi Chris,
Good to know that setup was completed.

Can you see your edge status as paired in Cloud console ?

Regarding server stuck part, fortunately we didn't face this for our edge setup, so nothing specific to suggest from my experience.

Just in case, can you try cold reboot for the server once and see if it works.

Hi Subhash,

We've passed the steps my following the recommandations.We have succeded in completing the installation.
The issue that we are having now is that after receiving the process complete message and after the reboot of the server, it is like if the server was blank.

The system boot normally but stuck on the HPE logo.On the Genesys platform we don't see any sync from the PIN generated for the EDGE also.

We are using the firmware build : v549.0219.79

Do you have any clue on your side regarding thi issue?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 09:22
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

Thanks for your help.We are going to do this.

Will keep you update after the actions on our end.

Regards,

Christopher

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:41
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

If possible, try following:

1. Take out edge from network.
2. Connect it to direct internet line.
3. Perform the edge setup & complete the pairing with Genesys cloud.
4. Once pairing is done. Define the IP, DNS server IP, proxy information using a Genesys cloud interface.
5. Make sure DNS forwarding is set for required URL's on internal DNS.
6. Connect Edge back to your network.
7. Run the test again, it should resolve the IPMI & Network Interface error & edge should be shown online on Genesys Cloud interface.

Do let me know if it works or in case you require further inputs.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 08:26
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subash,

Thanks for your reply.

Same as you.The ping is blocked due to internal policies.We can't ping the network port gateway and we don't have proxy.

Thus we are stuck on this part.

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 04-18-2024 08:04
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Chris,

In our case the proxy was not reachable via edge server.

IPMI & Network interface check does ping to proxy IP but in our case PING was blocked due organisation level policies.

can you confirm if the proxy can be reached & ping works from edge ?

In order to pair your edge with Genesys cloud org, you need to connect edge to internet facing network.

------------------------------
Regards,
Subhash Srivastava
Nucleus Software Exports Limited

Original Message:
Sent: 04-18-2024 07:05
From: Maguitte Christopher
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Subhash,

We have succeded in passing through the RAID configuration but we are also stuck now on the WAN and IPMI Network Configuration.

How did you resolve the issue on your end?

------------------------------
Maguitte Christopher
Groupe Canal+ SA

Original Message:
Sent: 02-26-2024 23:50
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Hi Robert, 

Thanks for your reply.
We are using Local Edge (On-Prem edge) is to integrate it with existing voice Gateways & PSTN trunks that we have.

Regarding configuguration part - 
We have taken HP Proliant DL360 Gen11 Server to setup Edge on it.
Following the steps suggested inresource center, we have assigned IP/Subnet & mask to WAN port & iLO port, DNS.
However, when we press next to configure the confiuration, getting error WAN and IPMI Network Configuration   FAIL & it doesn't proceed to next step.


kindly let us know how to check for any error coming after this screen or if you have any suggestion for resolution.

Regards,
Subhash Srivastava
 

------------------------------
Subhash Srivastava
SBI Shinsei Bank, Limited

Original Message:
Sent: 02-18-2024 00:35
From: Robert Wakefield-Carl
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Is there a reason you want to use a local edge?  We don't find much use for them these days.  When Genesys comes out with unmanaged phone support, there really will not be any reason for the local edges.  SBC's work just as well.  Anyway, your default gateway is defined on the WAN port and cannot be defined on the LAN if I remember.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-01-2024 04:40
From: Subhash Srivastava
Subject: BYOC Premise - Customer Hardware Solution Edge for our enviornment.

Dear Community members,

I am currently seting up BYOC Premise - Customer Hardware Solution Edge for our enviornment.
Have one question :

iI am planning to do the inital setup using Office LAN (not in DC - final location for edge) & perform the hardware verification & provisionning of edge.
Once provisioning is done, I want to change the IP address/default gateway for edge device to be assigned for DC segment.

I found that on Cloud Admin interface network settings can be changed for edge but how it will be reflected on edge device ?
Would like to confirm if it is possible to change on edge device also after initial setup or not ?

#Implementation
------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------

#Implementation

------------------------------
Subhash Srivastava
Nucleus Software Exports Limited
------------------------------