Hello-

I need assistance in how the Quality Assurance Calibration screens operate.  I have reviewed the articles and the community however am not able to find this specific detail.  

It appears to me that if you are the QA Admin that starts a calibration you are the only one that will see the calibrations under the Calibration Activity screen.  Is that accurate?  We would assume all admins would be able to view the calibrations here but that is not the case.

The other admins that did not create the calibration can view the activity by agent on the needing attention screen or on the specific interaction the calibration is on.  

We are trying to understand if the above is accurate or if there is a missing permission.  From the articles it does not appear to be perm based.  
thank you

Good morning Cress. It is by design that only the facilitator of the Calibration event can see the info. Others trying to access are not missing a permission. There is an idea that was submitted to change the design to allow others to have visibility. I would ask that you vote on this idea. https://genesyscloud.ideas.aha.io/ideas/WEQUAL-I-207

Thanks,

Mark

Hello-

I need assistance in how the Quality Assurance Calibration screens operate.  I have reviewed the articles and the community however am not able to find this specific detail.  

It appears to me that if you are the QA Admin that starts a calibration you are the only one that will see the calibrations under the Calibration Activity screen.  Is that accurate?  We would assume all admins would be able to view the calibrations here but that is not the case.

The other admins that did not create the calibration can view the activity by agent on the needing attention screen or on the specific interaction the calibration is on.  

We are trying to understand if the above is accurate or if there is a missing permission.  From the articles it does not appear to be perm based.  
thank you