Hello,
You can monitor the Scheduled Callbacks from the Performance -> Workspace
I hope this helps answer your question.
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Rihab BEN MALEK
Teleperformance France SA
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Original Message:
Sent: 06-18-2024 13:01
From: Prathap Reddy
Subject: call back monitor
If agent schedule a call back , how supervisor can monitor the how many call back are scheduled and how to track supervisor these agent scheduled call backs.
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Prathap Reddy
Accenture LLP
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