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  • 1.  Call back setup

    Posted 10-11-2023 03:21
    No replies, thread closed.

    Hello Community,

    Is there any way to give customer an option to answer or reject a callback which was initiated by customer? Like, when a customer initiates a callback, later agent calls back, when customer answers the call, can we give a prompt saying, "This is the callback from XYZ, would you like to accept or reject". If accepts, it will connect or the whole callback interaction disconnects from the queue. Can we configure this?


    #ArchitectureandDesign
    #Outbound

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    Sai Kiran
    Mercedes-Benz Financial Services
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  • 2.  RE: Call back setup

    Posted 10-11-2023 17:50
    No replies, thread closed.

    Hey Sai, 

    Yes, there is something you could make some changes to in this https://developer.genesys.cloud/blueprints/automated-callback-blueprint/



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    Lawrence Drayton
    Prvidr Pty Ltd
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    Original Message


  • 3.  RE: Call back setup

    Posted 10-11-2023 18:28
    No replies, thread closed.

    There is also this item on the roadmap which should allow for this:

    https://genesyscloud.ideas.aha.io/ideas/INB-I-128



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    Anton Vroon
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    Original Message


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