kike | 2022-09-28 14:13:00 UTC | #1
Hello,
Is it possible to perform a call balancing by percentage per dnis?
Jerome.Saint-Marc | 2022-09-29 07:17:35 UTC | #2
Hello,
Questions related to features and configuration should be raised on the Genesys Cloud CX Community forum.
At this time, Architect does not provide a native block that can perform load/weight/percentage balancing.
You can have a look at these two posts which provide alternatives. Call forward to 2 external numbers Percentage routing Note that Architect Expression now supports RandomInt and Random functions (so that you don't need an external system to generate the random number anymore).
Regards,
maya2022 | 2022-10-03 12:59:18 UTC | #3
Hello Kike, sorry to reply on this thread as my question is related to a thread that was closed. Have you resolved your issue with X-CSRF-TOKEN SAP a Genesys cloud? I will need you help on this as I am also working on the same task. Thanks.
kike | 2022-10-06 17:27:42 UTC | #4
Hello,
The only viable solution is to modify in sap the call and prepare it to be visible in genesys in the body both the token that is 100% feasible and now missing cookies, as they are a unique id for each call that is made.
maya2022 | 2022-10-03 14:49:33 UTC | #5
Thank you for the follow up. Right now I am receiving the token and cookies from the body using GET. What I don't understand is how to use the POST and send back the Token and cookies to SAP. Thanks.
kike | 2022-10-06 17:27:42 UTC | #6
In the output configuration, you have to set it like this:
{ "translationMap": { "x-csrf-token":"$.x-csrf-token" }, "translationMapDefaults": { "x-csrf-token": "\"\"" }, "successTemplate": "{ "x-csrf-token": "${x-csrf-token}}" }
kike | 2022-10-04 07:05:35 UTC | #7
In translationmapdefault, you have to indicate it like this:
" \ " \ "" no spaces
system | 2022-11-04 07:06:25 UTC | #8
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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