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  • 1.  Call button (merge option)

    Posted 09-25-2025 11:28

    Today when doing this process I am not given the option to "merge" the call (only options are to mute, hold or end call)

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    I went back to old Genesys version and utilized the "calls" button and have the "merge" option.



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    Dionne Dodds
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  • 2.  RE: Call button (merge option)

    Posted 09-26-2025 11:41

    FYI @Dionne Dodds - Looks like others have raised this issue here. Genesys acknowledge the issue and says they are working on a fix for next week.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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    Original Message


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