ScottBub | 2017-03-02 17:28:07 UTC | #1
We need to be able to send information after a screen pop has been assigned to an agent. The agent types in notes to the screen pop and clicks save. We need to retrieve the data that they entered into the screen pop and send it through the data dip connector to a web service, but the call flow does not allow us to add actions to the call flow after it has been routed to the agent.
Is this correct that you cannot complete this using the call flow an bridge actions? Would we have to use a different API?
ScottBub | 2017-03-02 17:36:27 UTC | #2
Maybe creating a Bridge.Bridge Action in the script or a Page Button with an action to send data to the Web Service?
https://help.mypurecloud.com/articles/available-actions/ https://help.mypurecloud.com/articles/look-data-bridged-data-source/ https://help.mypurecloud.com/articles/set-page-load-action/
Am I on the right track?
tim.smith | 2017-03-02 17:38:46 UTC | #3
Yep, Architect does not interact with the agent. You'll need to use an inbound script to allow the agent to enter data. Then you can use a bridge action from a button to collect the entered data from variables and send it to your service.
system | 2017-08-28 19:32:34 UTC | #4
This post was migrated from the old Developer Forum.
ref: 998