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  • 1.  Call dialed from mobile is getting failed during tranfer to LiveHub platform at newly created a SIP trunk.

    Posted 03-08-2024 13:35
    No replies, thread closed.

    Hello Team,

    Greetings,

    I could see, The Call dialed from mobile/other telephony device is getting failed during transfer to LiveHub(SIP telephony platform) platform at newly created a SIP trunk. But when I dial the same number from the Genesys WebRTC phone, its getting through( i.e>>getting landed on VoiceBOT at LiveHub).

    .

    Calling(@Mob/WebRTC>>>>>>IVR>>>>Transfer to Number@LiveHub SIP telephony platform>>>>BOT.

    Could you please let me know what setting I have to crosscheck.

    Thanks.

    Dev


    #Telephony

    ------------------------------
    Devanand Gawande
    Capgemini Brasil S.A.
    ------------------------------


  • 2.  RE: Call dialed from mobile is getting failed during tranfer to LiveHub platform at newly created a SIP trunk.
    Best Answer

    Posted 03-09-2024 00:09
    No replies, thread closed.

    Check number dialed in the call simulator to see what is being sent out to LiveHub.  Also, if you use a transfer out, make sure you turn the diversion on the trunk to Diversion Header or will be sending the OLI on the trunk itself.  I am guessing that LiveHub is seeing the incoming number as the outgoing number and not routing correctly.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Call dialed from mobile is getting failed during tranfer to LiveHub platform at newly created a SIP trunk.

    Posted 03-09-2024 14:50
    No replies, thread closed.

    Check your sites and numbering plans.



    ------------------------------
    Vaun McCarthy
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    Original Message


  • 4.  RE: Call dialed from mobile is getting failed during tranfer to LiveHub platform at newly created a SIP trunk.

    Posted 03-11-2024 10:52
    No replies, thread closed.

    Can you describe a little more of how the calls are being handled?

    It looks like you have the user dial a number which is configured as a DID, so that it goes to an Inbound Call flow, which then uses Transfer to Number to send the call to LiveHub, is that correct?

    For the Mobile/other telephony device calls, are those being dialed directly from the mobile phone or other phone external to Genesys Cloud?



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Call dialed from mobile is getting failed during tranfer to LiveHub platform at newly created a SIP trunk.

    Posted 03-13-2024 04:12
    No replies, thread closed.

    Hello George & Bob,

    Thanks a lot for your inputs, yes the issue is resolved now.

    It looks like you have the user dial a number which is configured as a DID, so that it goes to an Inbound Call flow, which then uses Transfer to Number to send the call to LiveHub, is that correct? >>> Correct.

    For the Mobile/other telephony device calls, are those being dialed directly from the mobile phone or other phone external to Genesys Cloud? >> Yes

    I have installed the CA certificate from LiveHub but still it was not working. then I modified the SIP configuration on the LIVE Hub. and its done.

    Cheers.



    ------------------------------
    Devanand Gawande
    Capgemini Brasil S.A.
    ------------------------------

    Original Message


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