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Call Digital Bot Flow from Inbound Chat Flow

  • 1.  Call Digital Bot Flow from Inbound Chat Flow

    Posted 06-05-2025 19:14

    branson.berry | 2023-05-10 19:25:33 UTC | #1

    The documentation here (https://help.mypurecloud.com/articles/inbound-chat-flows-overview/) says that "Call Digital Bot Flow" is an available action in an inbound chat flow. I have created an inbound chat flow, but the only action related to bots is "Call Bot Flow." Am I missing something, or is this resource center article simply incorrect?


    MelissaBailey | 2023-05-10 19:42:19 UTC | #2

    Doc is wrong, it's only available in message flows


    system | 2023-06-10 19:43:05 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19853