Hey Ravi,
The customer would need to call the customer back. When they get back onto Genesys, they should still be at wrap up (if enabled) so would have the number. Though, the call wouldn't stay connected to the customer on a refresh.
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Lawrence Drayton
Prvidr Pty Ltd
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Original Message:
Sent: 04-08-2024 13:03
From: Ravi Theja Panem
Subject: Call Dropped after Refreshing Genesys
Hello, Team.
One of the agents connected to the call by mistake and refreshed the Genesys site tab, which caused the call getting lost. Is there any way to continue the call with the customer and agent after refreshing Genesys?
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Panem
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