Hi Rakesh, somewhat resurrecting this thread.  I'm having something similar with evaluators only being able to see evaluations they themselves have evaluated.  All others show as redacted.  Do you have somewhere a list of each possible scenario that would cause the redacted message? Or have I just missed something that evaluators can only see the evaluations they themselves have done?

Hey Vaun,

Do you mind sharing a screenshot of this 'redacted' message that you are referring to? In relation to the evaluators only being able to see evaluations they themselves have evaluated, we have permission conditions and with that an evaluator is given permission to view an evaluation if they are the evaluator. Currently the setup is that the current assignee and the current evaluator can always see the evaluation. Do note, here by evaluator i mean a user with quality evaluator role.

Hi Rakesh, somewhat resurrecting this thread.  I'm having something similar with evaluators only being able to see evaluations they themselves have evaluated.  All others show as redacted.  Do you have somewhere a list of each possible scenario that would cause the redacted message? Or have I just missed something that evaluators can only see the evaluations they themselves have done?

Thanks Herrick.  Do I understand from your response if someone has evaluator role, they'll still only see evaluations they themselves participated in?  

Hey Vaun,

Do you mind sharing a screenshot of this 'redacted' message that you are referring to? In relation to the evaluators only being able to see evaluations they themselves have evaluated, we have permission conditions and with that an evaluator is given permission to view an evaluation if they are the evaluator. Currently the setup is that the current assignee and the current evaluator can always see the evaluation. Do note, here by evaluator i mean a user with quality evaluator role.

Hi Rakesh, somewhat resurrecting this thread.  I'm having something similar with evaluators only being able to see evaluations they themselves have evaluated.  All others show as redacted.  Do you have somewhere a list of each possible scenario that would cause the redacted message? Or have I just missed something that evaluators can only see the evaluations they themselves have done?

Hey Vaun

I asked around regarding the redaction and it seems like it's auth related, so basically "does my user have permission to see that particular eval", rather than that eval being redacted for everyone. I'd recommend you work with servops to figure out why you/other users in your company does not have permission to view the evaluation.

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Herrick Mai
Genesys - Employees

Original Message:
Sent: 12-18-2023 16:00
From: Vaun McCarthy
Subject: Call Evaluations not showing and saying 'REDACTED'

Thanks Herrick.  Do I understand from your response if someone has evaluator role, they'll still only see evaluations they themselves participated in?  

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Vaun McCarthy

Original Message:
Sent: 12-18-2023 11:54
From: Herrick Mai
Subject: Call Evaluations not showing and saying 'REDACTED'

Hey Vaun,

Do you mind sharing a screenshot of this 'redacted' message that you are referring to? In relation to the evaluators only being able to see evaluations they themselves have evaluated, we have permission conditions and with that an evaluator is given permission to view an evaluation if they are the evaluator. Currently the setup is that the current assignee and the current evaluator can always see the evaluation. Do note, here by evaluator i mean a user with quality evaluator role.

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Herrick Mai
Genesys - Employees

Original Message:
Sent: 12-13-2023 23:40
From: Vaun McCarthy
Subject: Call Evaluations not showing and saying 'REDACTED'

Hi Rakesh, somewhat resurrecting this thread.  I'm having something similar with evaluators only being able to see evaluations they themselves have evaluated.  All others show as redacted.  Do you have somewhere a list of each possible scenario that would cause the redacted message? Or have I just missed something that evaluators can only see the evaluations they themselves have done?

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Vaun McCarthy

Original Message:
Sent: 10-12-2022 23:51
From: Rakesh Tailor
Subject: Call Evaluations not showing and saying 'REDACTED'

This may be as a result of a difference in Assigned Date and Released Date of the Evaluations.

The Released Date is when the Evaluation was released to the agent, and that is what is shown in the table.  There are 4 released to the agent in October.

The Assigned Date is when the Evaluation was created.  If you look at the Evaluations, it could be the case that one was created in a prior month, hence it is not showing up in the row above, as the top row is coming from Analytics data, which is using the Assigned Date for reporting I believe.  But if would be good to double check that.

@Herrick Mai FYI​

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Rakesh Tailor
Senior Director, Product Management - Workforce Engagement
Genesys Cloud

Original Message:
Sent: 10-06-2022 16:05
From: Janine Stockley
Subject: Call Evaluations not showing and saying 'REDACTED'

Hi team, I was hoping someone could help me understand why some of the evaluation I am doing arent showing? It seems to happen from time to time. The calls that dont seem to be pulling through properly are also showing a 'REDACTED' note next to them. Would anyone know what this may mean? Cheers


#QualityManagement

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Janine Stockley
Harrisons at Home Ltd
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