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  • 1.  Call Evaluations

    Top 25 Contributor
    Posted 13 days ago

    Hi there!

    1.Is there a way to change the time remaining for an evaluation to be complete from the set 90 days to another time frame?

    2. Can we integrate the data from our call evaluations into our own software? If so, how?

    3. Is there a customer service representative we can get connected with to schedule consultations? 


    #GenesysCloud

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    Caitlyn Petrousek

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  • 2.  RE: Call Evaluations

    Posted yesterday

    Hi Caitlyn,

    This forum is intended for discussions around the Genesys Beyond certification process, which is why you probably haven't had a response!

    May I suggest you try posting your question in either the mail Genesys Cloud forum, or the dedicated Workforce Management one?

    HTH



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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    Original Message


  • 3.  RE: Call Evaluations

    Top 25 Contributor
    Posted yesterday

    Thanks Paul :) 



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    Caitlyn Petrousek
    eFinancial, LLC
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    Original Message


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