Genesys Cloud - Main

Hello,

Is it possible to have all outbound campaign calls route to a flow, play a pre-recorded (audio) message, and only then have the system try to detect if this is an answering machine? 

So basically disable machine detection in 'Call Analysis Responses' - so all calls will be routed to flow, and then have an action (or something) in the flow that detects answering machine?

Thanks,
#ArchitectureandDesign

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Nuphar Schwartz
Sproutt Insurance
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There is no action in a flow that can detect if there's an answering machine.  However your call analysis set can use different flows.



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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 02-25-2021 15:46
From: Nuphar Schwartz
Subject: #Call Flow # Answering Machine detection # Call Analysis Response

Hello,

Is it possible to have all outbound campaign calls route to a flow, play a pre-recorded (audio) message, and only then have the system try to detect if this is an answering machine?

So basically disable machine detection in 'Call Analysis Responses' - so all calls will be routed to flow, and then have an action (or something) in the flow that detects answering machine?

Thanks,
#ArchitectureandDesign

------------------------------
Nuphar Schwartz
Sproutt Insurance
------------------------------

Hi Nuphar,

As Melissa said, there's no action that will do this but you can use the Detect Silence and Play Audio on Silence actions to do something similar.

Will

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Will Bellerby
Pyrios NZ Ltd
------------------------------

Original Message:
Sent: 02-25-2021 15:46
From: Nuphar Schwartz
Subject: #Call Flow # Answering Machine detection # Call Analysis Response

Hello,

Is it possible to have all outbound campaign calls route to a flow, play a pre-recorded (audio) message, and only then have the system try to detect if this is an answering machine?

So basically disable machine detection in 'Call Analysis Responses' - so all calls will be routed to flow, and then have an action (or something) in the flow that detects answering machine?

Thanks,
#ArchitectureandDesign

------------------------------
Nuphar Schwartz
Sproutt Insurance
------------------------------

Thanks @Will Bellerby that makes total sense,
Do you any creative way to have the system detect machine vs. person as part of the architect?  ​

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Nuphar Schwartz
Sproutt Insurance
------------------------------

Original Message:
Sent: 02-25-2021 16:23
From: Will Bellerby
Subject: #Call Flow # Answering Machine detection # Call Analysis Response

Hi Nuphar,

As Melissa said, there's no action that will do this but you can use the Detect Silence and Play Audio on Silence actions to do something similar.

Will

------------------------------
Will Bellerby
Pyrios NZ Ltd

Original Message:
Sent: 02-25-2021 15:46
From: Nuphar Schwartz
Subject: #Call Flow # Answering Machine detection # Call Analysis Response

Hello,

Is it possible to have all outbound campaign calls route to a flow, play a pre-recorded (audio) message, and only then have the system try to detect if this is an answering machine?

So basically disable machine detection in 'Call Analysis Responses' - so all calls will be routed to flow, and then have an action (or something) in the flow that detects answering machine?

Thanks,
#ArchitectureandDesign

------------------------------
Nuphar Schwartz
Sproutt Insurance
------------------------------