Rebecca_Jiang | 2021-04-06 04:29:22 UTC | #1
I would like to set up a button action on a screen pop script that plays an audio track while agent and customer remains on the call.
My current set up has the button call a secure call flow that plays the audio, however this is not recorded. I can then transfer the call out to an Inbound Call flow, but this disconnects the agent.
Is there an option where I can set up a flow to be recorded but not disconnect the agent.
Thanks.
system | 2021-05-07 04:29:24 UTC | #2
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