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  • 1.  Call Gets Put on Hold when IM message comes in on WebEx

    Posted 08-04-2022 13:58
    Hi Community,
    We use WebEx for our instant messaging services.  We have some staff report that when a message comes through for some reason the call that is being answered through Genesys is put on hold and the agent has to remove them from hold.  Has anyone else run into an issue like this?  If we disable notifications that seems to fix it but then the agent isn't notified when they get an IM.
    #Telephony
    #Unsure/Other

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 2.  RE: Call Gets Put on Hold when IM message comes in on WebEx

    Posted 21 days ago

    I know this is old. Did you ever figure it out? I've got an agent that is having this issue.



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    Kenny Pitchford
    ICU Medical Inc.
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  • 3.  RE: Call Gets Put on Hold when IM message comes in on WebEx

    Posted 21 days ago

    No, we just have to have agents mute their webex notifications

     

    Nichole Conway

    Program Manager

    Family Support Division

    573 751 7666

    one team

     

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