Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Call Gets Put on Hold when IM message comes in on WebEx

    Posted 08-04-2022 13:58
    No replies, thread closed.
    Hi Community,
    We use WebEx for our instant messaging services.  We have some staff report that when a message comes through for some reason the call that is being answered through Genesys is put on hold and the agent has to remove them from hold.  Has anyone else run into an issue like this?  If we disable notifications that seems to fix it but then the agent isn't notified when they get an IM.
    #Telephony
    #Unsure/Other

    ------------------------------
    Nichole Conway
    State of Missouri - Family Support Division
    ------------------------------


  • 2.  RE: Call Gets Put on Hold when IM message comes in on WebEx

    Posted 03-07-2024 12:54
    No replies, thread closed.

    I know this is old. Did you ever figure it out? I've got an agent that is having this issue.



    ------------------------------
    Kenny Pitchford
    ICU Medical Inc.
    ------------------------------

    Original Message


  • 3.  RE: Call Gets Put on Hold when IM message comes in on WebEx

    Posted 03-07-2024 13:06
    No replies, thread closed.

    No, we just have to have agents mute their webex notifications

     

    Nichole Conway

    Program Manager

    Family Support Division

    573 751 7666

    one team

     

    CONFIDENTIALITY NOTICE:  This e-mail is intended only for its addressee and may contain information that is legally privileged, confidential, or otherwise protected from disclosure pursuant to DSS Communications Policy 3-404.  If you have received this communication in error, please notify me immediately by e-mail and delete the original message.

     

     




    Original Message


Related Content