I believe this is the value of the Eic_CallStateString attribute. It's stored in the system as a value like %#####% and then localized to the value to be shown in the client based on whatever language packs you have. I'm assuming from this, you have something that is setting a state string that doesn't have a localization.
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Aaron Lael
State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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Original Message:
Sent: 06-21-2022 08:30
From: Andrew Wooster
Subject: Call Log Entry Question
Saw this in a Call Log last week, opened a ticket with support, have yet to receive any help. Hoping someone here could explain to me what the %21010% is?
10:46:37: %21010%bburke
This cam immediately after the following entries:
10:46:37: Connected
10:46:37: ACD - Assigned bburke
Thanks,
Andrew
#Telephony
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Andrew Wooster
Genesco Inc.
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