Genesys Cloud - Main

 Still new to the Genesys cloud platform, trying to call monitoring functionality to work without being in Supervisor Role.  We have a custom role defined with just call monitoring with a communicate license.  When this role is assigned to the end user the Bino's do not appear.  if however, I apply supervisor rights it work correctly, we need call monitoring for the training of new staff without all the supervisor rights.

Thanks

Hello Mike,

I would recommend making sure that the user is assigned these permissions.

• Conversation > Call > Monitor
• Conversation > Call > Add
• Conversation > Call > Coach
• Conversation > Call > Barge

 Still new to the Genesys cloud platform, trying to call monitoring functionality to work without being in Supervisor Role.  We have a custom role defined with just call monitoring with a communicate license.  When this role is assigned to the end user the Bino's do not appear.  if however, I apply supervisor rights it work correctly, we need call monitoring for the training of new staff without all the supervisor rights.

Thanks

Hello Mike,

I would recommend making sure that the user is assigned these permissions.

• Conversation > Call > Monitor
• Conversation > Call > Add
• Conversation > Call > Coach
• Conversation > Call > Barge

 Still new to the Genesys cloud platform, trying to call monitoring functionality to work without being in Supervisor Role.  We have a custom role defined with just call monitoring with a communicate license.  When this role is assigned to the end user the Bino's do not appear.  if however, I apply supervisor rights it work correctly, we need call monitoring for the training of new staff without all the supervisor rights.

Thanks

Mike - I created a role named Trainee with the following permissions in addition to the User, employee, pure insights real time role I assign my trainee role with these permissions

Hello Mike,

I would recommend making sure that the user is assigned these permissions.

• Conversation > Call > Monitor
• Conversation > Call > Add
• Conversation > Call > Coach
• Conversation > Call > Barge

 Still new to the Genesys cloud platform, trying to call monitoring functionality to work without being in Supervisor Role.  We have a custom role defined with just call monitoring with a communicate license.  When this role is assigned to the end user the Bino's do not appear.  if however, I apply supervisor rights it work correctly, we need call monitoring for the training of new staff without all the supervisor rights.

Thanks