Hello @Andrew Saltonstall,
We published this blueprint for call parking a couple months back. You can find the setup details here. Eventually, this will end up in the developer center as a blueprint, but the setup directions are all there if you'd like to give it a try.
Regards,
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Jason Wolfgang
Genesys - Employees
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Original Message:
Sent: 06-24-2024 12:33
From: Andrew Saltonstall
Subject: Call Parking
Any update on this? We are looking for these features as well. Since its been a couple years hopefully something has been updated.
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AndrewSaltonstallPensacola Christian College, Inc.
Original Message:
Sent: 05-24-2022 23:16
From: Robert Wakefield-Carl
Subject: Call Parking
Don't we wish! Call parking, orbits, and shared line appearances. Coming at some point. Here is the call parking idea: Call Parking | Genesys Cloud Ideas Portal (aha.io)
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-23-2022 13:46
From: Jonathan Slovacek
Subject: Call Parking
We have a site that is looking for a Genesys Cloud solution to replace the Call Parking feature on Cisco CUCM. Call Parking doesn't seem to be an option on Genesys Cloud (unless this has recently been added) so has anyone found a workaround for this kind of feature? The users only want to use the Polycom VVX310 to either call park on a line or transfer to another user. Is the only option using the transfer button on the phone and keying in the extension?
#Telephony
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Jonathan Slovacek
Sr. Systems Architect
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