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  • 1.  Call Parking

    Posted 05-23-2022 13:46
    We have a site that is looking for a Genesys Cloud solution to replace the Call Parking feature on Cisco CUCM.  Call Parking doesn't seem to be an option on Genesys Cloud (unless this has recently been added) so has anyone found a workaround for this kind of feature?  The users only want to use the Polycom VVX310 to either call park on a line or transfer to another user.  Is the only option using the transfer button on the phone and keying in the extension?
    #Telephony

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    Jonathan Slovacek
    Sr. Systems Architect
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  • 2.  RE: Call Parking

    Posted 05-24-2022 23:17
    Don't we wish!  Call parking, orbits, and shared line appearances.  Coming at some point.  Here is the call parking idea:  Call Parking | Genesys Cloud Ideas Portal (aha.io)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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