Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Call Recording Access Compliance

    Posted 06-24-2025 06:48
    No replies, thread closed.

    Hi everyone,
    We're working on ensuring compliance with enterprise standards and need to provide evidence related to logging access to call recordings in Genesys. Specifically, I'm trying to figure out how to retrieve or confirm the following:

    • A list of all call recording file servers

    • Proof that logging is enabled on those systems

    • Evidence that logs are being forwarded to a central logging system

    • Confirmation that logs include user name, server name, date/time of access, and the action performed (playback, download, delete, etc.)

    If anyone has already implemented this or has suggestions on how to gather this data within Genesys Cloud, your input would be very helpful. Thanks in advance!


    #API/Integrations
    #QualityManagement
    #Reporting/Analytics
    #Security

    ------------------------------
    Rihab
    ------------------------------


  • 2.  RE: Call Recording Access Compliance
    Best Answer

    Posted 06-24-2025 12:50
    No replies, thread closed.

    Hello Rihab, 

    This is a good question for the Customer Success Manager. I would reach out to them and talk this through to get all the information you need. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content