tom | 2018-07-24 16:23:10 UTC | #1
I try to download call recordings for conversations. I get 2 separated files for each conversation: one on caller and the other on callee. It's impossible to follow the conversation. How do I merge 2 files into one?
Also, what is the format of the recording files? Is it wav or mp3 or webm?
anon28066628 | 2018-07-24 20:47:30 UTC | #2
Hi Tom,
There are various tools and libraries that can merge recordings after download. Or, your org can switch the line recording option on the external trunk to not use dual-channel:
https://help.mypurecloud.com/articles/enable-line-recording/
The audio format can also be set here.
tom | 2018-07-25 09:20:29 UTC | #3
After this Dual Channel setting is disabled, does this get into effect since this moment on?
If I try to retrieve previous recordings, do I still get 2 separated recordings for each conversation (instead of one combined recording)?
Thanks.
anon28066628 | 2018-07-26 13:36:14 UTC | #4
It will affect new recordings only; older recordings will still be two files.
system | 2018-08-25 13:36:17 UTC | #5
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