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Call routing ok between two BYOC-C orgs but doesn't show up in interaction view and doesn't route to agent

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  • 1.  Call routing ok between two BYOC-C orgs but doesn't show up in interaction view and doesn't route to agent

    Posted 04-13-2022 18:13
    Edited by Vaun McCarthy 04-13-2022 22:41
    No replies, thread closed.
    **EDIT** This has been resolved.  Conversation header was enabled on the trunk in error.

    Hi guys

    Got a bit of a weird one but hopefully a quick fix.

    I've setup a trunk between two BYOC-C orgs.  I can successfully call from one to the other and have no problem reaching the Architect flow on the other side.  The problem is that this call never shows up in the interactions view on the remote org even though it's obviously being delivered.  Also when Architect does a transfer to ACD, I get queue/hold music playing, but the call never delivers to my agent on that remote org.  Because the call never shows up in the interactions view I'm unable to get any Conversation ID or look up that conversation to try to look at the receiving PCAP.

    Any ideas what might be going on here?
    #Routing(ACD/IVR)
    #Telephony

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    Vaun McCarthy
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