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  • 1.  Callback Custom Script

    Posted 04-22-2020 13:23
    No replies, thread closed.
    I have run into an issue that seems like it should not be occurring, but it is ;)

    In a script, you can specify that it be usable for a Callback, yet, if you receive a Callback interaction, it uses the default Callback script, not the custom designed script. I see that you can only specify on the Voice Tab of the Queue what script to be used. Any idea of a workaround on this one, or if I have missed it on the Road Map (Fingers Crossed).

    I found this on the Ideas Lab, and I feel this is very needed. Please Vote if you have the votes availalbe and are in need of this as well. - appreicated. 

    https://purecloud.ideas.aha.io/ideas/CLOUT-I-201
    #ArchitectureandDesign
    #Routing(ACD/IVR)

    ------------------------------
    Angelia Harper
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Callback Custom Script

    Posted 04-22-2020 13:34
    No replies, thread closed.
    Hi Angelia,

    Where is the callback being created? You can specify the callback script and pass in variables via architect flows.

    You cannot set a default on the queue though, as you mentioned.

    Thanks,

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


  • 3.  RE: Callback Custom Script

    Posted 04-22-2020 14:44
    No replies, thread closed.
    I figured it out, I forgot I was using a Data Action to do a special Scheduled Callback and I left out the scriptID ;)

    ------------------------------
    Angelia Harper
    Avtex Solutions, LLC
    ------------------------------

    Original Message


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