Soundarajan_Sridevi | 2022-08-10 14:32:18 UTC | #1
Hi,
We are trying to make callback via POST /api/v2/conversations/callbacks both by developer tools and by JS sdk code implementation. The callback gets placed in queue and we are able to begin the callback but it disconnects after 12-15 s approx. and the person on the client's end wasn't able to hear the agent. We observed an error "protocol timeout" once. Is this a known issue?
Note: We were able to make successful callback few days back and had a 39s duration of callback conversation.
Thanks, Sridevi
jacobshaw | 2022-08-10 15:26:33 UTC | #2
Hi @Soundarajan_Sridevi That sounds like it could be a problem with configuration of the agent's station. I experienced calls disconnecting immediately when my agent station/DID number assignment wasn't configured correctly, even though I was on queue (another thing to check though it seems obvious).
system | 2022-09-10 15:27:01 UTC | #3
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