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  • 1.  Callback widget

    Posted 03-24-2023 06:38

    Hello,

    this is a follow up question of https://developer.genesys.cloud/forum/t/callback-widget/10704.

    Our customer asked us about an officially callback widget for Genesys Cloud.
    I only found this in Resource Center: https://help.mypurecloud.com/articles/schedule-callbacks-from-a-website/

    The new Messenger feature already includes chat and Co-Browse channel out of the box.

    Is there a plan from Genesys product management that in the future the channel callback is included in that new Messanger configuration and development as well?

    Thank you very much.

    Greets,

    Christian.


    #Roadmap/NewFeatures

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    Christian Werner-Berger
    Deutsche Telekom Business Solutions GmbH
    ------------------------------


  • 2.  RE: Callback widget

    Posted 03-24-2023 19:21

    Here is the idea on the roadmap: https://genesyscloud.ideas.aha.io/ideas/DIG-I-114



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    Peter Stoltenberg
    TTEC Digital
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  • 3.  RE: Callback widget

    Posted 03-26-2023 03:19

    Hello Peter,

    thank you for that answer and that link. I already searched for this in Idea portal but can't find it.

    Very good.

    Greets,

    Christian.



    ------------------------------
    Christian Werner-Berger
    Deutsche Telekom Business Solutions GmbH
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  • 4.  RE: Callback widget

    Posted 08-09-2023 12:28
      |   view attached

    Hi Christian

    In TrueEngage, our multichannel contact engagement widget, we do have a ready to use immediate and scheduled callback.  Take a look at our AppFoundry Listing  or attached product brochure.  I am also happy to Demo the product and see whether it meets your customers needs.  You can schedule a meet here.

    Best
    alex 
       



    ------------------------------
    Aleksander Wiercinski
    Live Engage Sp. z o.o.
    ------------------------------

    Attachment(s)

    pdf
    TrueEngage Brochure.pdf   4.34 MB 1 version


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