Hi Christian
In TrueEngage, our multichannel contact engagement widget, we do have a ready to use immediate and scheduled callback. Take a look at our AppFoundry Listing or attached product brochure. I am also happy to Demo the product and see whether it meets your customers needs. You can schedule a meet here.
Best
alex
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Aleksander Wiercinski
Live Engage Sp. z o.o.
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Original Message:
Sent: 03-24-2023 06:38
From: Christian Werner-Berger
Subject: Callback widget
Hello,
this is a follow up question of https://developer.genesys.cloud/forum/t/callback-widget/10704.
Our customer asked us about an officially callback widget for Genesys Cloud.
I only found this in Resource Center: https://help.mypurecloud.com/articles/schedule-callbacks-from-a-website/
The new Messenger feature already includes chat and Co-Browse channel out of the box.
Is there a plan from Genesys product management that in the future the channel callback is included in that new Messanger configuration and development as well?
Thank you very much.
Greets,
Christian.
#Roadmap/NewFeatures
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Christian Werner-Berger
Deutsche Telekom Business Solutions GmbH
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