Hello guys,
I'm implementing a callback project with OCS, applying the Progressive dialing method with the "assured-connection" feature where the dialing flow occurs first for the operator and then to the customer, due to the customer's business needs.
ttps://docs.genesys.com/Documentation/OU/latest/Dep/AssuredConnection
Problem Occurred: I'm having a problem playing the audio for the client, where an audio of 10 seconds the client hears only the end of the audio.
The configuration adopted for the execution of the audio is through the routing strategy with Transaction List, due to the attempt to attach by audio, in this case we have the following configurations:
'agent-greeting' 'music/MSG/Rechamada_ATH.wav' (03 Segundos)
'customer-greeting' 'music/MSG/Rechamada_Paciente_Axial.wav' (10 segundos)
Options SIPServergreeting-after-merge=false
greeting-call-type-filter=-internal -outbound -consult
greeting-delay-events=none
greeting-notification=-started -complete
greeting-repeat-once-party=customer
greeting-stops-no-answer-timeout=false
11:10:24.774 Trc 04541
RequestRouteCall received from [1860] (000178af ORS_B 10.244.3.4:35329)message RequestRouteCall
AttributeThisDN '390000'
AttributeConnID 00720331d982d77b
AttributeOtherDN '681116'
AttributeLocation 'SIPServer'
AttributeExtensions [108] 00 02 00 00..
'agent-greeting' 'music/MSG/Rechamada_ATH.wav''customer-greeting' 'music/MSG/Rechamada_Paciente_Axial.wav'AttributeDNIS '390000'
AttributeRouteType 1 (RouteTypeDefault)
AttributeReferenceID 902
Can anyone help me how do I make the client's audio play only when answering the call? Since it is running already in the execution of the strategy
routing to call operator extension in this "assured-connection" model.
The Progressive ASM routing model does not serve this project due to the attach deal in the routing strategy, for this reason I am adopting the "assured-connection" model
#Implementation------------------------------
Anderson Oliveira
Mutant
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