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  • 1.  Callbacks answered vs voicemail

    Posted 12-14-2023 12:02
    No replies, thread closed.

    Our Call center metrics folks are interested in deciphering a callback that was answered by human vs. answering machine.  I have explained that wrap up codes would b perfect, but they are pushing back...looking for automated way.  Is there any measurement or metric i could look at to decipher. 


    #Outbound
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Telephony

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    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------


  • 2.  RE: Callbacks answered vs voicemail

    Posted 12-14-2023 13:33
    No replies, thread closed.

    Hi Clayton

    This roadmap idea may be part of what you're looking for but it's still quite some months away.

    https://genesyscloud.ideas.aha.io/ideas/INB-I-128



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


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