Stefan_Petrovic | 2019-04-12 10:11:46 UTC | #1
Hello, im trying to create custom script for Callbacks so agents can se more data regarding the callback. However, no matter what i do with script (enable it for inbound, outbound, callback and every combination of these 3) callbacks still use default script. Can someone tell me what am I doing wrong?
tim.smith | 2019-04-12 14:48:49 UTC | #2
How/where are you setting your script to be used?
Stefan_Petrovic | 2019-04-12 14:52:18 UTC | #3
In script editor -> script properties-> features
tim.smith | 2019-04-12 20:36:50 UTC | #4
When you create the callback, you must specify the script to be used. There isn't a default script for callbacks. You can request the ability to set a default script for callbacks at https://purecloud.ideas.aha.io/ideas.
Stefan_Petrovic | 2019-04-15 08:33:48 UTC | #5
I cannot access that site. Can you tell me how to specify what script should be used? I tried doing it like I said earlier, script editor -> script properties -> features, and there is tick callback and inbound to "Enabled". We are scheduling callbacks via API, can we specify that way what script to be used?
tim.smith | 2019-04-15 16:34:25 UTC | #6
Stefan_Petrovic, post:5, topic:4972
I cannot access that site.
You'll need to log in with the same credentials you use when opening a case with PureCloud Care.
Stefan_Petrovic, post:5, topic:4972
Can you tell me how to specify what script should be used? ... We are scheduling callbacks via API
Set the scriptId property in the request to POST /api/v2/conversations/callbacks.
Stefan_Petrovic | 2019-04-17 09:02:10 UTC | #7
quote="tim.smith, post:6, topic:4972"] Set the scriptId property in the request to [POST /api/v2/conversations/callbacks. [/quote] Thank you so much, this worked
system | 2019-05-18 09:03:52 UTC | #8
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4972