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  • 1.  Callbacks (IVR) IN CX 1

    Posted 03-12-2025 15:41
    No replies, thread closed.
    Hi Team
     
    Is CX 1 licenses support Callbacks (IVR)? let say as example after working hours, I need the customers to press 1 to create callback then the agents at morning will receive it.

    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)

    ------------------------------
    Sajed Salah
    ------------------------------


  • 2.  RE: Callbacks (IVR) IN CX 1
    Best Answer

    Posted 03-12-2025 15:52
    No replies, thread closed.

    Callbacks are available for all license levels.  GC-Feature-Matrix-Pricing-Page-Core-Bundles.pdf



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Callbacks (IVR) IN CX 1

    Posted 03-12-2025 16:01
    No replies, thread closed.

    Hi Robert

    Thank you for your response, I can see available to schedule the callback, but during IVR or immediate meaning that?



    ------------------------------
    Sajed Salah
    ------------------------------

    Original Message


  • 4.  RE: Callbacks (IVR) IN CX 1

    Posted 03-12-2025 16:33
    No replies, thread closed.

    It is in there.  Search for Callback.  This includes Agent-owned Scheduled Callbacks, Web callbacks (JIT or scheduled), and in-queue callbacks (keep place in line)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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