unfortunately we have a requirement from one of our business units to have the Agent's DID as caller ID (but wrap up codes required).  the only way we figured out how to do this was individual queues for every agent in this group (ughhh).  

Now they would like to run an agent owned campaign (preview, agents get their records) but still show the Agent's DID on the caller ID.  I don't know if this is possible when running a campaign but figured i would post here just in case.
#Outbound

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Clayton Curtis
Enova Online Services, Inc.
------------------------------

If this is just for outbound campaigns, that is easy.  Include their DID in one of the contact columns and then use a Pre-call Rule to change the outbound caller ID for that call.  



------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 11-09-2022 09:34
From: Clayton Curtis
Subject: Caller ID on outbound Agent owned Campaign

unfortunately we have a requirement from one of our business units to have the Agent's DID as caller ID (but wrap up codes required).  the only way we figured out how to do this was individual queues for every agent in this group (ughhh).

Now they would like to run an agent owned campaign (preview, agents get their records) but still show the Agent's DID on the caller ID.  I don't know if this is possible when running a campaign but figured i would post here just in case.
#Outbound

------------------------------
Clayton Curtis
Enova Online Services, Inc.
------------------------------

Hello Clayton,

 

The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.

ABOUT THE STUDY:   

• Date: from December 1^st to 16^th
• Type of study: video chat with one of our researchers 
• Length: 45 minutes
• Location: Remote – via Zoom 
• Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation

      

TO PARTICIPATE, COMPLETE THE FORM BELOW 👇

https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758

 

If you're selected to participate, we'll email you more details about the study and set a time for your session. 

   

IF YOU STILL HAVE QUESTIONS:   

Email us at SponsorUserProgram@genesys.com

    

We look forward to meeting with you!  

 

Best,

UX Research Team

------------------------------
Lais Freitas
Genesys - Employees
------------------------------

Original Message:
Sent: 11-09-2022 09:34
From: Clayton Curtis
Subject: Caller ID on outbound Agent owned Campaign

unfortunately we have a requirement from one of our business units to have the Agent's DID as caller ID (but wrap up codes required).  the only way we figured out how to do this was individual queues for every agent in this group (ughhh).

Now they would like to run an agent owned campaign (preview, agents get their records) but still show the Agent's DID on the caller ID.  I don't know if this is possible when running a campaign but figured i would post here just in case.
#Outbound

------------------------------
Clayton Curtis
Enova Online Services, Inc.
------------------------------