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  • 1.  Caller ID

    Posted 12-07-2023 07:16
    No replies, thread closed.

    Hello Community,

    Is there any way to change Outbound Caller ID for each architect flow? As it is same for all, we want to setup a separate caller ID for each Architect flow. Can anyone please help?

    Regards,

    Sai Kiran.


    #Outbound

    ------------------------------
    Sai Kiran
    Mercedes-Benz Financial Services
    ------------------------------


  • 2.  RE: Caller ID

    Posted 12-09-2023 16:14
    No replies, thread closed.

    The only way to change the outbound caller ID is through the Trunk settings.  Now, Architect cannot send on behalf of a queue or user and all Architect calls transfer out using the default site of the ORG, so you are kind of limited of having specific routes on the default site over different trunks with different caller ID numbers.   Kind of messy no matter how you try.  Wish we had outbound caller ID manipulation like we had in PureConnect or like Talkdesk.   



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Caller ID

    Posted 12-10-2023 13:49
    No replies, thread closed.

    Hi Sai,

    If each flow is specific to a queue then you can assign the Outbound Caller ID on the queue setting. 



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------

    Original Message


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