Is there a solution to call Genesys API form Salesforce mobile SDK. Where in Click to call functionality can be achieved from Salesforce Mobile SDk. Can you help with Integration steps.
Original Message:
Sent: 07-14-2025 06:06
From: David Kempl
Subject: Calling feature from Mobile SDK
Hello Manjunath,
We are planning to add Video (including Voice-only) to our Messenger SDK in 2026:
https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-526
If I understand your described scenario well, the use case will be converted with that capacity.
Best Regards,
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David Kempl
Senior Product Manager, Genesys Cloud Mobile
Original Message:
Sent: 07-11-2025 09:55
From: Manjunath D V
Subject: Calling feature from Mobile SDK
HI David
my end goal is to achieve calling feature through mobile sdk.
field agents should be able make call on behalf of queue for tracking calls made by agents on field via mobile
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Original Message:
Sent: 7/11/2025 9:46:00 AM
From: David Kempl
Subject: RE: Calling feature from Mobile SDK
Hi Manjunath,
Can you elaborate on your use case? As I understand from your comment, you are looking for a tool for the Agent to initiate a call.
The Mobile Messenger SDK is an embedable client-side tool that provides e2e digital messaging End-user experience.
Best Regards,
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David Kempl
Senior Product Manager, Genesys Cloud Mobile
Original Message:
Sent: 07-11-2025 09:20
From: Manjunath D V
Subject: Calling feature from Mobile SDK
Hi
Need Clarification for a solution proposed. Mobile SDK embedded into third party app Will Agent be able to make call from third Party App using Genesys mobile SDK embedded in mobile app.
We need Mobile SDK to handle call. Detailed solution to be proposed for dialing from Mobile.
Best Regards
Manjunath
#MobileMessenger
#Uncategorized
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Manjunath D V
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