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Calls not showing as Interacting

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  • 1.  Calls not showing as Interacting

    Posted 05-27-2022 11:10
    No replies, thread closed.
    In Queue Activity detail - Has anybody else experienced calls that have been assigned and stay stuck in the waiting window, not moving over to the interacting windows until you do a refresh?

    Its causing us some pain during monitoring, this isn't every call but occasional

    Andy
    #Unsure/Other

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    Andy Jackson
    Ten Lifestyle Management Limited
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