Dears ,
Whenever the agent X receives an inbound call and requires to transfer this call back to the route point, the customer listens to the IVR successfully but The customer waits a long time and just hears silence and no action happens and he can't hear the IVRAnd I have received the below error :
@04:29:45.5140 [0] 8.1.102.88 send_to_client: message EventError
(DN is busy)
AttributeEventSequenceNumber 00000000000f4a00
AttributeTimeinuSecs 514000
AttributeTimeinSecs 1660876185 (04:29:45)
AttributeExtensions [375] 00 0b 00 00..
'CUSTOMER_ID' 'Environment'
'VQ' 'Lost Or Stolen ARB'
'AGENT' 'Abanoub.Adel'
'PLACE' 'Ext_1815'
'DN' '1815[SAIB_PhoneLogin_PT]@CSFABANOUBADEL'
'ACCESS' '1815[SAIB_PhoneLogin_PT]@CSFABANOUBADEL'
'SWITCH' 'UCM_Switch'
'NVQ' 2
'TARGET' '?:Lost_Stolen > 0 & ARB >
0@RoutingStatServer.GA'
'iscc-request-type' 'transfer'
'iscc-destination-dn' '1815[SAIB_PhoneLogin_PT]@CSFABANOUBADEL'
AttributeErrorCode 231
AttributeErrorMessage 'DN is busy'
AttributeReason [14] 00 01 01 00..
'RTR' 114
AttributeRouteType 0 (RouteTypeUnknown)
AttributeLocation 'UCM_Switch'
AttributeThisDN '4461'
AttributeOtherDN '8861'
AttributeConnID 006f033ee160a38d
AttributeReferenceID 7287326
AttributeClientID 1
04:29:45.514: Sending [776,TCP] 577 bytes to 10.10.10.81:34003 >>>>>
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.10.10.81:5060;branch=z9hG4bK1637a1244ee0400;received=10.10.10.81
From: "Mahmoud Elghazali" <sip:
228@10.10.10.81>;tag=61647497~32b7569c-65c3-4f0f-a90c-17312e08931c-179178603
To: <sip:
181@10.10.10.95>;tag=85DA5D00-D1B3-4F4E-ABAF-BA7B98BAF8F5-924934
Call-ID:
c15caa00-1ee13d69-32d628-510a0a0a@10.10.10.81CSeq: 103 NOTIFY
Contact: <sip:10.10.10.95:5060;transport=tcp>
X-Genesys-CallUUID: 2NMG42OC813319LIAR1ETA7630000DSO
Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, MESSAGE, NOTIFY, OPTIONS
Supported: uui
Content-Length: 0
04:29:45.514: SipDialog: event CONNECTED_SEND_RESOK, t=1176965, s=7, r=8, m=0000000002a3fe28
04:29:45.514 SIPCONN(228): HandleSipDialogEvent(CONNECTED_SEND_RESOK) - filtered
04:29:45.514 SIPCONN(228): TRCLR(0)
04:29:45.514: SIPTR(356369): failed
04:29:45.514: SIPTR(356368): Step 0 - SipTransactionRefer(356369) failed
04:29:45.514: SIPTR(356368): failed
04:29:45.514: SIPCM: transaction SipScenario failed
04:29:45.514: GetRegistration::Unable to resolve number for DN:dummy
04:29:45.514: PI: 00 S[IN]D[228]C[*D[228]]P[MediaServer]
04:29:45.514: PI: 00 S[QN]D[4461]E[-]MS[C[*D[MediaServer]]]P[228]
04:29:45.514: SipCallManager::OnTransactionFailure: Internal context, doesn't notify04:29:45.514: OnRequestFailed
04:29:45.514 -- thisCall by party
04:29:45.514 Trc 36002 Request rejected: error code 231(DN is busy)
Could you please help us ?
Thanks
#SIP/VolP------------------------------
Ahmed Sadek
Integration Services and Technologies Company
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