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Calls on a second campaign not being dialled until first campaign reaches max dial attempts

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  • 1.  Calls on a second campaign not being dialled until first campaign reaches max dial attempts

    Posted 11-01-2023 14:07
    No replies, thread closed.

    Scenario is this - Campaign A set to always on, has a rule set to turn on a sequence when 95% complete. This sequence starts correctly, turns on Campaign B correctly, but no dials take place on Campaign B until all calls on Campaign A have reached their max attemps set in the attempt control rules. Campaign A has a priority of 5 and Campaign B a priority of 4. Any idea why no dials are made from Campaign B when there are no due dials ready (busy wait 15 mins, no answer wait 60 mins etc) on Campaign A? 

    Thanks in anticipation

    Andy


    #Outbound

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    Andy Gilliatt
    Maintel Europe Limited
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  • 2.  RE: Calls on a second campaign not being dialled until first campaign reaches max dial attempts

    Posted 11-02-2023 12:52
    Edited by Andy Gilliatt 11-02-2023 12:53
    No replies, thread closed.

    Update on this after further testing, the second campaign will start dialling when it is run by the sequence IF it is using a different outbound queue to the first campaign. This behaviour doesnt match the documention, and if it turns out to be the solution it will require a lot of outbound queues setting up. 



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    Andy Gilliatt
    Maintel Europe Limited
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    Original Message


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