Hello community

I don't know if transferred calls are considered by the forecast, or if we can somehow include or remove them for the forecast.

I have not found anything about this in the Resource Center.

Thanks in advance

Hi Ana,

The Transference Calls will be counted to register in queues that received these calls. The forecast uses this information too.

Att,

Hello community

I don't know if transferred calls are considered by the forecast, or if we can somehow include or remove them for the forecast.

I have not found anything about this in the Resource Center.

Thanks in advance