Genesys Cloud - Main

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi Kara,

when you say that you see that the Call.UUIData is being captured; where do you see it? In pcap trace?
I had a similar problem, and the cause was a malforming of the user-to-user header; the header was present at the SIP Invite but not in a correct way, so it was in pcap trace but Call.UUIData was empty.

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi Kara,

when you say that you see that the Call.UUIData is being captured; where do you see it? In pcap trace?
I had a similar problem, and the cause was a malforming of the user-to-user header; the header was present at the SIP Invite but not in a correct way, so it was in pcap trace but Call.UUIData was empty.

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi Fabian, 

Yes we are seeing it in the pcap.  It is sporadic and not happening on every call.  Appears the header is X-User-to-user and doing some research appears this may cause sporadic issues with parsing Call.UUIData.  Is this similar to your issue?  If so, how did you resolve?

Hi Kara,

when you say that you see that the Call.UUIData is being captured; where do you see it? In pcap trace?
I had a similar problem, and the cause was a malforming of the user-to-user header; the header was present at the SIP Invite but not in a correct way, so it was in pcap trace but Call.UUIData was empty.

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi @Kara VanderBeek, 

Are these calls coming on BYOC trunks? Can you please provide more details on the telephony of your Org? 

Thanks,

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks

Hi Tatjana,

I am not super familiar with the trunk setup, as our Telecom team did most of that work. But, they do say Generic BYOC Carrier, so I'm assuming they are BYOC. We are trying to talk with our Telecom on this as well.

Thanks,

Hi @Kara VanderBeek, 

Are these calls coming on BYOC trunks? Can you please provide more details on the telephony of your Org? 

Thanks,

Hi,

We are finding a few calls coming into our main Inbound call flow missing the Call.UUIData. I can see that is being captured prior to getting to our first flow. We do a Set Participant Data on it in the beginning of our first flow. But, I'm not sure where it's captured and why in some instances it may be missing. Any insight would be appreciated.

Thanks