Genesys Cloud - Main

Our business users were looking for some historical information related to our voice campaign performance.  Looking within Genesys and its documentation, the information shown within the Campaign Details View (shown in the link below) seems to be pretty close to the data we would want but it appears to only be in real time.

Does anyone know if this data is available historically within the Genesys Performance workspaces or even via the API data hooks?

Outbound campaign details view - Genesys Cloud Resource Center

Hi Cody,

Would the Campaign performance detail view provide the historical data you are looking for?

Our business users were looking for some historical information related to our voice campaign performance.  Looking within Genesys and its documentation, the information shown within the Campaign Details View (shown in the link below) seems to be pretty close to the data we would want but it appears to only be in real time.

Does anyone know if this data is available historically within the Genesys Performance workspaces or even via the API data hooks?

Outbound campaign details view - Genesys Cloud Resource Center

Sam,

The Campaign Performance Detail View gives most of the information we are looking for. The one piece it does not is, our call center managers are noticing that in some instances we are not completing our outbound voice campaigns.  They want to know what the completion rate of the outbound campaigns are or, inversely, if we are doing very well on a particular day, how many integrations of a campaign we have gone through.  That is the data I have not been able to identify. 

Hi Cody,

Would the Campaign performance detail view provide the historical data you are looking for?

Our business users were looking for some historical information related to our voice campaign performance.  Looking within Genesys and its documentation, the information shown within the Campaign Details View (shown in the link below) seems to be pretty close to the data we would want but it appears to only be in real time.

Does anyone know if this data is available historically within the Genesys Performance workspaces or even via the API data hooks?

Outbound campaign details view - Genesys Cloud Resource Center

Hi Cody,

I think all the information you are after is in the Campaigns dashboard view

Sam,

The Campaign Performance Detail View gives most of the information we are looking for. The one piece it does not is, our call center managers are noticing that in some instances we are not completing our outbound voice campaigns.  They want to know what the completion rate of the outbound campaigns are or, inversely, if we are doing very well on a particular day, how many integrations of a campaign we have gone through.  That is the data I have not been able to identify. 

Hi Cody,

Would the Campaign performance detail view provide the historical data you are looking for?

Our business users were looking for some historical information related to our voice campaign performance.  Looking within Genesys and its documentation, the information shown within the Campaign Details View (shown in the link below) seems to be pretty close to the data we would want but it appears to only be in real time.

Does anyone know if this data is available historically within the Genesys Performance workspaces or even via the API data hooks?

Outbound campaign details view - Genesys Cloud Resource Center

Hi Cody,

Would the Campaign performance detail view provide the historical data you are looking for?

Our business users were looking for some historical information related to our voice campaign performance.  Looking within Genesys and its documentation, the information shown within the Campaign Details View (shown in the link below) seems to be pretty close to the data we would want but it appears to only be in real time.

Does anyone know if this data is available historically within the Genesys Performance workspaces or even via the API data hooks?

Outbound campaign details view - Genesys Cloud Resource Center

Hi! In our company we are only looking into starting campaigns and the question I have is quite similar. How can a user see a list of failed calls which were not answered by customers? More or less the same problem that we experience with the in-queue callbacks - we don't know if customer actually picked up or if it was their voicemail playing. 

Hi Cody,

Would the Campaign performance detail view provide the historical data you are looking for?

Our business users were looking for some historical information related to our voice campaign performance.  Looking within Genesys and its documentation, the information shown within the Campaign Details View (shown in the link below) seems to be pretty close to the data we would want but it appears to only be in real time.

Does anyone know if this data is available historically within the Genesys Performance workspaces or even via the API data hooks?

Outbound campaign details view - Genesys Cloud Resource Center