Hello Ryan,
I was looking internally and I do believe that is correct. I was able to find an internal discussion about campaigns being throttled by data actions.
I also saw this article from the Resource Center which goes into a little more detail about data actions in campaigns near the bottom.
When you use data actions as conditions, be aware that there are several limits that affect the speed of sending messages. Data actions that are configured for the campaign can impact (slow down) the message sending speed. The data action service limits how many concurrent data actions can run, in addition to how many can run over a course of a minute and hour.
When outbound messaging operations detect a data action in use on the interaction to be messaged, the system performs a check to see how many concurrent data actions are occurring and slows those respective operations to make sure not to meet the limits on the data action side. Contacts do not message as quickly as those without data actions.
------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------
Original Message:
Sent: 05-01-2025 13:47
From: Ryan W Pupa
Subject: Campaign health indicator - Operational alert: Outstanding Data Actions Throttle Applied?
I love the recently introduced feature for campaign health visibility, but I'm seeing an Operational Alert that is unfamiliar: "Outstanding Data Actions Throttle Applied."
What exactly does "outstanding data action" mean? This would seem to indicate a queue of data action executions?
Under what circumstance does this trigger? How exactly is the campaign/dialing throttled?
I assume this alert is directly related to the Outbound Event Viewer log: "{campaign} was throttled because it processed too many contacts consecutively that could not be dialed"?
#Outbound