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  • 1.  Campaign Predictive I am stuck with the call status ININ-OUTBOUND-RULE-SKIPPED

    Posted 12-15-2024 10:25
    No replies, thread closed.

    Hello Guys

    I have request to implement below rules to Outbound Campaign using Predictive 

    This is rules applies only to non-person statuses (e.g., no answer, busy, etc.).

    1. Contact have 3 Phone Number
    2. Maximum Call is 3 attempt per day for each number 
    3. After 3 Day status set to uncallable 

    Currently, I am stuck with the call status ININ-OUTBOUND-RULE-SKIPPED, as these contacts cannot be recalled the next day unless the campaign is recycled.

    Does anyone here have any suggestions or experience dealing with this?

    Regards

    Husein N


    #Outbound

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    Husein Nasution
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  • 2.  RE: Campaign Predictive I am stuck with the call status ININ-OUTBOUND-RULE-SKIPPED

    Posted 12-16-2024 07:09
    No replies, thread closed.

    Hey Husein,

    Based on Wrap-up codes assigned by outbound dialing: A campaign rule evaluated to true had a "do not dial action," preventing the system from dialing the number. - ININ-OUTBOUND-RULE-SKIPPED.

    So it would appear the campaign is setting the "do not dial action" which is stopping further attempts.  It might be worth reviewing Set wrap-up code mappings for outbound dialing and checking which rule is setting the wrap code.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Campaign Predictive I am stuck with the call status ININ-OUTBOUND-RULE-SKIPPED
    Best Answer

    Posted 12-17-2024 09:00
    No replies, thread closed.

    Hi Hussain,

    ININ-OUTBOUND-RULE-SKIPPED is specifically happening when a pre-call rule blocks the attempt and the campaign auto dispositions using this system disposition.

    Review your pre-call rule and see what is causing this system disposition.

    As for your intended behavior, how are you handling this daily attempt count on your predictive campaign?

    Are you using this perhaps?

    Configure an attempt controls entry - Genesys Cloud Resource Center

    Note that this does not let you do re-attempts on multiple days and would require you to recycle the campaign the next day.



    ------------------------------
    Niel Vicente
    Technical Lead - DAMAC Properties
    Ex-Genesys
    ------------------------------

    Original Message


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