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Campaign recycle and scheduled callbacks.

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  • 1.  Campaign recycle and scheduled callbacks.

    Posted 12-30-2021 13:30
    No replies, thread closed.
    Hi, i have two doubts about the interactions management when i recycle a campaign:

    1. What happen with the interactions scheduled by agents that the campaign contains? They will remain scheduled or not?

    2. What happen with the interactions scheduled by recall attempts that the campaign contains? They will remain scheduled or not?

    Thank you very much, and happy new year.
    #Implementation

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    Alejandro Soto Monge
    Interaxa S.A.
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