Genesys Cloud - Main

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json

 {"version":88,"campaignStatus":"off"}

Response-

{ "message": "Name is required.", "code": "name.required", "status": 400, "contextId": "78a43d7e-80f5-486b-9433-59d1ddf76875", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Seems name required

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json

 {"version":88,"campaignStatus":"off"}

Response-

{ "message": "Name is required.", "code": "name.required", "status": 400, "contextId": "78a43d7e-80f5-486b-9433-59d1ddf76875", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Well, this was an interesting one. Seems you need to send in the whole configuration with the status change.

I pulled the configuration with GET /api/v2/outbound/campaigns/{campaignId}
Removed the selfUri entries and used PUT to change the campaignStatus.

With this I could change status between on and off (using the correct version value)

{  "id": "07f00b5b-2ecf-4c11-861a-9c356922d298",  "name": "Lab Dialer",  "version": 2,  "contactList": {    "id": "36ad6a5c-54ca-4738-bbc7-cb77eced36c6",    "name": "Lab Lista"  },  "queue": {    "id": "5eca9a9d-51f4-4d52-8b20-514ce42588c0",    "name": "Lab"  },  "dialingMode": "preview",  "script": {    "id": "476c2b71-7429-11e4-9a5b-3f91746bffa3",    "name": "Default Outbound Script"  },  "campaignStatus": "off",  "phoneColumns": [    {      "columnName": "tele",      "type": "Cell"    }  ],  "abandonRate": 5,  "dncLists": [],  "callerName": "Dialer",  "callerAddress": "+46",  "outboundLineCount": 0,  "ruleSets": [],  "skipPreviewDisabled": false,  "previewTimeOutSeconds": 0,  "singleNumberPreview": false,  "alwaysRunning": false,  "noAnswerTimeout": 30,  "priority": 5,  "contactListFilters": [],  "division": {    "id": "05633e2c-20ec-4242-ae98-cc3304b80256",    "name": "Lab"  },  "dynamicContactQueueingSettings": {    "sort": false  }}

Seems name required

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json

 {"version":88,"campaignStatus":"off"}

Response-

{ "message": "Name is required.", "code": "name.required", "status": 400, "contextId": "78a43d7e-80f5-486b-9433-59d1ddf76875", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Hello Jan,

I have similar problem, could you please help me with the TranslationMap syntax to collect all the API response in one output variable. so that I can pass the details in a variable for my next data action(most probably to start and stop the campaign remotely(using  PUT API request).

For example If the existing  response is showing the campaign status is "off" and If I am going to set it "on"  as a API input.

In this case, system will consider which input, the one which is inside the body of the JSON data or the one which we are passing as a external Input  using Input_Contract variable.

Thanks a lot.

Well, this was an interesting one. Seems you need to send in the whole configuration with the status change.

I pulled the configuration with GET /api/v2/outbound/campaigns/{campaignId}
Removed the selfUri entries and used PUT to change the campaignStatus.

With this I could change status between on and off (using the correct version value)

{  "id": "07f00b5b-2ecf-4c11-861a-9c356922d298",  "name": "Lab Dialer",  "version": 2,  "contactList": {    "id": "36ad6a5c-54ca-4738-bbc7-cb77eced36c6",    "name": "Lab Lista"  },  "queue": {    "id": "5eca9a9d-51f4-4d52-8b20-514ce42588c0",    "name": "Lab"  },  "dialingMode": "preview",  "script": {    "id": "476c2b71-7429-11e4-9a5b-3f91746bffa3",    "name": "Default Outbound Script"  },  "campaignStatus": "off",  "phoneColumns": [    {      "columnName": "tele",      "type": "Cell"    }  ],  "abandonRate": 5,  "dncLists": [],  "callerName": "Dialer",  "callerAddress": "+46",  "outboundLineCount": 0,  "ruleSets": [],  "skipPreviewDisabled": false,  "previewTimeOutSeconds": 0,  "singleNumberPreview": false,  "alwaysRunning": false,  "noAnswerTimeout": 30,  "priority": 5,  "contactListFilters": [],  "division": {    "id": "05633e2c-20ec-4242-ae98-cc3304b80256",    "name": "Lab"  },  "dynamicContactQueueingSettings": {    "sort": false  }}

Seems name required

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json

 {"version":88,"campaignStatus":"off"}

Response-

{ "message": "Name is required.", "code": "name.required", "status": 400, "contextId": "78a43d7e-80f5-486b-9433-59d1ddf76875", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Hi Devanand,

I've only done this through a custom application but it should work just as well from a data action.

You shouldn't need any TranslationMap for this, but your Output Contract would need to match the result you're expecting.

Unless you have several campaigns you need to control the simple solution would be to just have a data action with the PUT data static except campaignStatus and version.

Hello Jan,

I have similar problem, could you please help me with the TranslationMap syntax to collect all the API response in one output variable. so that I can pass the details in a variable for my next data action(most probably to start and stop the campaign remotely(using  PUT API request).

For example If the existing  response is showing the campaign status is "off" and If I am going to set it "on"  as a API input.

In this case, system will consider which input, the one which is inside the body of the JSON data or the one which we are passing as a external Input  using Input_Contract variable.

Thanks a lot.

Well, this was an interesting one. Seems you need to send in the whole configuration with the status change.

I pulled the configuration with GET /api/v2/outbound/campaigns/{campaignId}
Removed the selfUri entries and used PUT to change the campaignStatus.

With this I could change status between on and off (using the correct version value)

{  "id": "07f00b5b-2ecf-4c11-861a-9c356922d298",  "name": "Lab Dialer",  "version": 2,  "contactList": {    "id": "36ad6a5c-54ca-4738-bbc7-cb77eced36c6",    "name": "Lab Lista"  },  "queue": {    "id": "5eca9a9d-51f4-4d52-8b20-514ce42588c0",    "name": "Lab"  },  "dialingMode": "preview",  "script": {    "id": "476c2b71-7429-11e4-9a5b-3f91746bffa3",    "name": "Default Outbound Script"  },  "campaignStatus": "off",  "phoneColumns": [    {      "columnName": "tele",      "type": "Cell"    }  ],  "abandonRate": 5,  "dncLists": [],  "callerName": "Dialer",  "callerAddress": "+46",  "outboundLineCount": 0,  "ruleSets": [],  "skipPreviewDisabled": false,  "previewTimeOutSeconds": 0,  "singleNumberPreview": false,  "alwaysRunning": false,  "noAnswerTimeout": 30,  "priority": 5,  "contactListFilters": [],  "division": {    "id": "05633e2c-20ec-4242-ae98-cc3304b80256",    "name": "Lab"  },  "dynamicContactQueueingSettings": {    "sort": false  }}

Seems name required

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json

 {"version":88,"campaignStatus":"off"}

Response-

{ "message": "Name is required.", "code": "name.required", "status": 400, "contextId": "78a43d7e-80f5-486b-9433-59d1ddf76875", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }

Well, this was an interesting one. Seems you need to send in the whole configuration with the status change.

I pulled the configuration with GET /api/v2/outbound/campaigns/{campaignId}
Removed the selfUri entries and used PUT to change the campaignStatus.

With this I could change status between on and off (using the correct version value)

{  "id": "07f00b5b-2ecf-4c11-861a-9c356922d298",  "name": "Lab Dialer",  "version": 2,  "contactList": {    "id": "36ad6a5c-54ca-4738-bbc7-cb77eced36c6",    "name": "Lab Lista"  },  "queue": {    "id": "5eca9a9d-51f4-4d52-8b20-514ce42588c0",    "name": "Lab"  },  "dialingMode": "preview",  "script": {    "id": "476c2b71-7429-11e4-9a5b-3f91746bffa3",    "name": "Default Outbound Script"  },  "campaignStatus": "off",  "phoneColumns": [    {      "columnName": "tele",      "type": "Cell"    }  ],  "abandonRate": 5,  "dncLists": [],  "callerName": "Dialer",  "callerAddress": "+46",  "outboundLineCount": 0,  "ruleSets": [],  "skipPreviewDisabled": false,  "previewTimeOutSeconds": 0,  "singleNumberPreview": false,  "alwaysRunning": false,  "noAnswerTimeout": 30,  "priority": 5,  "contactListFilters": [],  "division": {    "id": "05633e2c-20ec-4242-ae98-cc3304b80256",    "name": "Lab"  },  "dynamicContactQueueingSettings": {    "sort": false  }}

Seems name required

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json

 {"version":88,"campaignStatus":"off"}

Response-

{ "message": "Name is required.", "code": "name.required", "status": 400, "contextId": "78a43d7e-80f5-486b-9433-59d1ddf76875", "details": [], "errors": [] }

try without "name":"Campaign"

Hi Jan,

Thanks for response. Tried below -

PUT /api/v2/outbound/campaigns/bd3997be-2c60-4aad-984f-68a3e2f9274d HTTP/1.1 Host: api.mypurecloud.de Authorization: Bearer ************************************************************************************** Content-Type: application/json {"version":88,"name":"Campaign","campaignStatus":"off"}

But getting same error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "45755593-55b1-4cf1-8243-9eaef121c45f", "details": [], "errors": [] }

Try sending only campaignStatus and version, it seems to require the current version when doing updates so you'll need to fetch that first.

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "version": 0
}

Thanks Blake. I tried to use 

/api/v2/outbound/campaigns/{campaignId}

{
  "campaignStatus": "off",
  "name": "Campaign",
  "dialingMode": "progressive"
}

But getting below error-

{ "message": "An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot be updated while running", "code": "invalid.update.campaign.active", "status": 400, "messageWithParams": "An attempt was made to update a {entity} in an invalid way. Details: {INVALID_UPDATE_CAMPAIGN_ACTIVE}", "messageParams": { "INVALID_UPDATE_CAMPAIGN_ACTIVE": "A campaign cannot be updated while running", "entity": "Campaign" }, "contextId": "6b2eb42f-ccdc-4f1a-8512-da50ab0a0af6", "details": [], "errors": [] }