Brad_Hoyle | 2019-05-30 05:46:41 UTC | #1
Hey Guys,
I set up the Campaign management in Salesforce its looks like its working when i add campaign members to the Salesforce Campaign as it populates the contact list. The problem i am facing at the moment is when i update a fields on contact member in the Salesforce campaign e.g."sort order". It doesn't update when i re-export the contact list from PureCloud.
any clues what would be the problem ?
Junji_Sawada | 2019-06-04 14:23:56 UTC | #2
Hi Brad,
When you set sort order of individual campaign members after the campaign members are added to the campaign, the campaign members need to be synced again with PureCloud. To resync campaign members, please deselect the Synced to PureCloud checkbox fields. For information about resyncing campaign members, see https://help.mypurecloud.com/articles/resync-campaign-members/.
Also, "Contact list sorting takes place at campaign start or campaign recycle. If you add a contact while a campaign is running, the new contact is dialed but is not included in contact list sorting until the next campaign recycle." (https://help.mypurecloud.com/articles/create-preview-campaign/)
Junji
system | 2019-07-05 14:38:14 UTC | #3
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