Genesys Cloud - Main

Hi Team,

We want an audible response to the agent when the caller returns back to the agent from an secure IVR. 

• It could be something like the agent hears some music while the caller is in a secure IVR
• or when then caller returns back from the secure IVR, some audio is played indicating that the secure IVR is over

At this moment, the agent multi tasks with other activities, and hence the visual prompt might not be enough. Any ideas?
#ArchitectureandDesign
#Implementation

------------------------------
Kartik Sura
Uber
------------------------------

any update?

------------------------------
Kartik Sura
Uber
------------------------------

Original Message:
Sent: 07-31-2020 09:34
From: Kartik Sura
Subject: Can agent listen to a hold music while the caller is in a secure ivr?

Hi Team,

We want an audible response to the agent when the caller returns back to the agent from an secure IVR.

• It could be something like the agent hears some music while the caller is in a secure IVR
• or when then caller returns back from the secure IVR, some audio is played indicating that the secure IVR is over

At this moment, the agent multi tasks with other activities, and hence the visual prompt might not be enough. Any ideas?
#ArchitectureandDesign
#Implementation

------------------------------
Kartik Sura
Uber
------------------------------

Hi Kartik,

I think this would be a good one for the ideas portal:

https://genesyscloud.ideas.aha.io/

------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 08-06-2020 08:26
From: Kartik Sura
Subject: Can agent listen to a hold music while the caller is in a secure ivr?

any update?

------------------------------
Kartik Sura
Uber

Original Message:
Sent: 07-31-2020 09:34
From: Kartik Sura
Subject: Can agent listen to a hold music while the caller is in a secure ivr?

Hi Team,

We want an audible response to the agent when the caller returns back to the agent from an secure IVR.

• It could be something like the agent hears some music while the caller is in a secure IVR
• or when then caller returns back from the secure IVR, some audio is played indicating that the secure IVR is over

At this moment, the agent multi tasks with other activities, and hence the visual prompt might not be enough. Any ideas?
#ArchitectureandDesign
#Implementation

------------------------------
Kartik Sura
Uber
------------------------------

Original Message:
Sent: 9/10/2020 9:39:00 AM
From: Paulo Mesquita
Subject: RE: Can agent listen to a hold music while the caller is in a secure ivr?

Hi Kartik,

I think this would be a good one for the ideas portal:

https://genesyscloud.ideas.aha.io/

------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 08-06-2020 08:26
From: Kartik Sura
Subject: Can agent listen to a hold music while the caller is in a secure ivr?

any update?

------------------------------
Kartik Sura
Uber

Original Message:
Sent: 07-31-2020 09:34
From: Kartik Sura
Subject: Can agent listen to a hold music while the caller is in a secure ivr?

Hi Team,

We want an audible response to the agent when the caller returns back to the agent from an secure IVR.

• It could be something like the agent hears some music while the caller is in a secure IVR
• or when then caller returns back from the secure IVR, some audio is played indicating that the secure IVR is over

At this moment, the agent multi tasks with other activities, and hence the visual prompt might not be enough. Any ideas?
#ArchitectureandDesign
#Implementation

------------------------------
Kartik Sura
Uber
------------------------------