Genesys Cloud - Main

I have a customer who wants to assign evaluations to agents, for them to complete on their own interactions (self-evaluation). How can I do this without assigning them permission to other agents' interactions?

And is it possible for agents to calibrate a supervisor's evaluation? If so, what permissions do they need?

Hey Nicki,

I don't believe that is possible at the moment. I did find this Idea in the Product Ideas Lab for Agent Self-Evaluation that is currently tagged as Future Consideration. I would recommend that you click the VOTE button on that page and it should notify you via email as this Idea progresses through development.

I have a customer who wants to assign evaluations to agents, for them to complete on their own interactions (self-evaluation). How can I do this without assigning them permission to other agents' interactions?

And is it possible for agents to calibrate a supervisor's evaluation? If so, what permissions do they need?