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  • 1.  Can I merge External Contacts?

    Posted 03-22-2021 10:39
    No replies, thread closed.

    Hi all,

    See my Question in the title -> Is it possible to merge different external contacts so that the interaction history of both contacts are shown in one?

    Best Regards
    Florian


    #Ask Me Anything (AMA)

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    Florian Pickert
    T-Systems Multimedia Solutions GmbH
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  • 2.  RE: Can I merge External Contacts?

    Posted 03-23-2021 01:03
    No replies, thread closed.
    Not that I am aware of.  You can combine the contact information, but the journey mapping data would all be based on the individual GUID's and that would require editing each interaction individually and replacing the contact information which should be locked if I remember.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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