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  • 1.  Can I turn off Transcription by Agent

    Posted 5 days ago

    I am working with our European office and they want to keep the call recordings but turn off the transcription.

    I only seen a trunk or queue option, I need to be able to turn off transcription by agent?


    #SystemAdministration

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    [Jennifer] [Malavazos]
    [NetJets, Inc.]
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  • 2.  RE: Can I turn off Transcription by Agent

    Posted 3 days ago

    @Jennifer Malavazos Yeah, that is not possible. 

    There is an idea  "Separate Voice Transcription Policy from Call Recording Policy" (https://genesyscloud.ideas.aha.io/ideas/DARSTA-I-217), status "Under PM Review" that may have what you are looking for. 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


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