Hi Friends, I'd like some help in this situation.
I need a shared team in Chat and Voice, then, We use a Business Unit with 2 Planning Groups (chat & Voice).
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/e8152e461f274512a1d723984c367362.png)
With this configuration, the "Intraday Monitoring" doesn't list "Message" channel information, the voice is OK.
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/2b221d73b04745939c14309ed4c3331b.png)
In the Queue Performace with filter queues message configured in the Planning Groups, I see the data:
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/bf81b74b4d554500805a2c7bcc15a636.png)
I couldn't find in the documentation that this scenario and configuration doesn't work, so if anyone has any tips, I'd be grateful.
Att,
#Configuration#WorkforceManagement#Forecasting#Monitoring/Adherence------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------